New Referral Program – My Arkansas HelpLine

“New” Referral Program - My Arkansas HelpLine

To better support you, we are now launching a new, locally-supported consumer referral program, called My Arkansas HelpLine. The new telephone-based referral program will make it easier for consumers seeking assistance with Marketplace enrollment and plan selection to connect with an agent/broker in their area.

Agents/brokers within the state of Arkansas are now invited to participate in My Arkansas HelpLine, by completing the program registration.

My Arkansas HelpLine consumer referrals are provided to agents/brokers at no cost and with no additional training requirement. It’s just an additional benefit provided to agent/broker partners by the Arkansas Health Insurance Marketplace. And, as a participant you will have special opportunities to be a part of sponsored enrollment events in your community.

Consumers will be invited to call the My Arkansas HelpLine – 1 (844) 355-3262, Monday through Friday, 8:00 a.m. to 4:30 p.m. – where local, trained staff will discuss the opportunity to connect with a community-based agent/broker for in-person assistance within their county. Call center representatives will transfer calls directly to agents/brokers for assistance.

At AHIM we are always looking for ways to help Arkansas consumers find the insurance coverage that best meets their needs. Agents/brokers, supporting every county in the state and having enrolled thousands of Arkansans, play a key role in ensuring the success of the Arkansas Exchange and the people we serve.

Don’t miss the opportunity to be listed as a participating agent/broker prior to the November 1 initiation of open enrollment and the referral program for 2019. The online Program Registration and Terms of Agreement can be accessed by clicking here.

As always, I am available to provide information or assistance that enables you to best serve the needs of your clients. Feel free to contact me at bruce.donaldson@armarketplace.com or (501) 246-1527.